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Responsible gambling is all about playing responsibly.

The general rule is be sensible and never risk what you can't afford to lose. If you find that you're getting into a spot of trouble we'll do our best to help you get out of it. Some people don't have problems staying in control but it's not easy for everyone. Here are a few things you can do to help you stay in control.

  • Make sure you're aware of the dangers of gambling before you start playing.

  • Set deposit limits to help you manage how much you spend. You can set deposit limits via the Account Tab under Wager Limits.

  • Decide how much you can afford to lose and if you hit that trigger STOP.

  • If it feels like temptation is getting the better of you, take a break with our temporary account closure option.

  • If you're around young/underage people, use tools to protect them from accessing gaming sites.

  • Don't let playing get in the way of your daily responsibilities.

  • Don't play if you're in recovery for any dependency.

  • To gamble sensibly you need a clear head. Don't play if you are under the influence of alcohol or any other substance.

  • You should not see gambling as a way of paying off your debts.

  • If you want advice or need to talk to someone contact N.C.P.G or Gamblers Anonymous, links for which are provided below.

For problem gamblers, our self-exclusion policy is comprehensive and will protect you from further exposure on our sites. Requesting self-exclusion from Hello Bingo means all active accounts on our Network are locked for a minimum of 6 months and no account activity whatsoever will be permitted. Any person may request that he or she be permanently excluded from accessing, depositing funds and from playing on  Hello Bingo and all other gaming systems operated by providers that are licensed and regulated by the Kahnawake Gaming Commission.

After choosing Self Exclusion via the Account tab, A Comprehensive Self-Exclusion Request must be submitted by the player to the Commission in the form provided on the Commission’s website at: Upon receipt of a Comprehensive Self-Exclusion Request the Commission will contact the player to verify details and will manage the self-exclusion process to ensure the request is put into effect across the entire gaming platform.  A Comprehensive Self-Exclusion Request is effective from the date and time of the request, and is irrevocable. If a player does not submit a Comprehensive Self-Exclusion Request within 6 months of choosing permanent self-exclusion from the site, Hello Bingo may at the player's request unlock the player’s account and permit the player to resume his or her gaming activities.

Self-Assessment Questions:

  • Do you stay away from work to gamble?

  • Do you gamble to escape from a boring or unhappy life?

  • When you're gambling and run out of money, do you feel lost or empty and in despair, and need to gamble again as soon as possible?

  • Do you gamble until your last penny is gone including your bus fare home or supper money?

  • Have you ever lied to cover up the amount of money or time you spend gambling?

  • Have others ever criticized or made comments about your gambling?

  • Have you lied, stolen or borrowed to get money to gamble or pay gambling debts?

  • Are you reluctant to spend 'gambling money' on anything else?

  • Have you lost interest in your family, friends or pursuits?

  • After losing do you feel you must try to win back your losses as soon as possible?

  • Do arguments, frustrations or disappointments make you want to gamble?

  • Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. We strongly urge you to seek guidance if you have any concerns whatsoever about your ability to gamble safely.

In most countries it is illegal for someone who is under 18 years of age to gamble. We reserve the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies by country, so please check the legal age for gambling in your country of residence.

To prevent illegal/underage gambling, we will take all reasonable steps to check that a customer playing on our sites is over 18 and is who they say they are. Please help to prevent young and vulnerable people from playing on our site by keeping your account details and password safe and confidential at all time

There are a number of third party applications parents/guardians can use to monitor or restrict the use of their computers access to the internet.

Filtering software that protects children from inappropriate web content:

Filtering software allowing parents to add their own sites to block:

To block all access to on-line gambling from your PC or mobile phone:

If you would like more advice or help, or just want to talk to someone please contact one of the agencies below:




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